Terms & Conditions – Concrete Sealing Supplies
Effective Date: 12 June 2026
ABN: 84 660 683 134
Concrete Sealing Supplies
10 Alfa Court
Pakenham VIC 3810
📧 sales@concretesealingsupplies.com.au
📞 0434 732 537
🌐 www.concretesealingsupplies.com.au
1. Application
These Terms & Conditions apply to all products sold by Concrete Sealing Supplies ("we", "us", "our") and form part of every order placed with us.
By placing an order, collecting products, accepting delivery, making payment, or using our website, you agree to these Terms & Conditions.
2. Orders
Orders may be placed online, by phone, email or in person.
We reserve the right to accept or decline any order at our discretion.
An order is not accepted until:
- Payment has been received (where applicable); and
- We confirm acceptance of the order.
2.1 Order Acceptance
A contract for supply is formed when:
- The customer places an order;
- Concrete Sealing Supplies accepts the order; or
- Concrete Sealing Supplies procures, orders, supplies or makes available any products relating to the order.
Until a contract is formed, Concrete Sealing Supplies reserves the right to decline any order at its discretion.
2.2 Refusal of Sale
Concrete Sealing Supplies reserves the right to refuse supply of products to any person where:
- Products are unavailable;
- Payment cannot be verified;
- Fraud is suspected;
- The customer breaches these Terms & Conditions; or
- Supply would be unlawful or unsafe.
3. Quotations
Any quotation provided by Concrete Sealing Supplies:
- Is an estimate only;
- Is not an offer to supply products;
- Is subject to product availability;
- May be withdrawn or amended at any time before acceptance; and
- Is valid for 30 days unless otherwise stated in writing.
Quotations are based on information available at the time they are issued and may be subject to change where supplier pricing, availability or specifications change.
4. Pricing
All prices displayed are in Australian Dollars (AUD).
Prices include GST unless otherwise stated.
We reserve the right to correct pricing errors, product descriptions, stock quantities and website inaccuracies at any time.
If a pricing error affects an order already placed, we will contact you before proceeding.
4.1 Pricing Errors
While every effort is made to ensure pricing accuracy, Concrete Sealing Supplies reserves the right to correct any pricing, product description, stock availability or website errors at any time.
If an error affects an order that has already been placed, we will contact the customer to discuss available options, including order amendment, substitution, cancellation or refund.
5. Payment
Payment must be received in full before products are released for collection or delivery unless otherwise agreed in writing.
We accept payment methods displayed on our website and in-store.
5.1 Payment Methods
Payment may be made online, in-store, by EFTPOS, bank transfer, cash or any other payment method accepted by Concrete Sealing Supplies from time to time.
Orders may be collected and paid for in-store unless the product has been specially ordered, custom manufactured or otherwise requires payment in advance.
Bank transfer payments must be cleared and received in the Concrete Sealing Supplies bank account before products will be released for collection or delivery. Proof of transfer or remittance advice does not constitute cleared funds.
Concrete Sealing Supplies reserves the right to verify payment before releasing products for collection or delivery.
Where payment is reversed, disputed, charged back or otherwise not received, Concrete Sealing Supplies reserves the right to withhold release of products and cancel the order.
6. Special Order Products
Many products sold by Concrete Sealing Supplies are ordered specifically to fulfil customer orders and may not be held in stock at our premises.
Once an order has been accepted, processed or products have been ordered from a supplier, it cannot be cancelled, amended, exchanged or refunded due to:
- Change of mind;
- Incorrect product selection;
- Surplus materials;
- The customer no longer requiring the product; or
- Project cancellation or delays.
Nothing in this clause excludes any rights available under Australian Consumer Law.
Products specially ordered, custom tinted, custom manufactured or procured specifically for a customer are not eligible for cancellation, exchange or return except where required under Australian Consumer Law.
6.1 Deposits for Special Orders
Concrete Sealing Supplies may require full payment or a deposit before ordering products from suppliers.
Any deposit paid towards specially ordered, custom tinted, custom manufactured or supplier-procured products may be retained to recover reasonable costs incurred if the customer cancels the order after acceptance.
Where products have been specially ordered, custom manufactured, custom tinted or procured specifically for a customer, full payment may be required before the order is placed with the supplier.
6.2 Supplier-Procured Products
Many products offered for sale are procured from suppliers specifically in response to customer orders and may not be held in stock at our premises.
Customers acknowledge that once Concrete Sealing Supplies has committed to purchasing or procuring products on behalf of a customer, the order cannot be cancelled, exchanged or refunded except where required under Australian Consumer Law.
7. Collection of Products
Customers will be notified when products are available for collection.
Collection is available from:
10 Alfa Court, Pakenham VIC 3810
Customers are encouraged to inspect products at the time of collection.
We may require proof of identity, proof of purchase or order confirmation before releasing products for collection.
Risk and responsibility for products pass to the customer upon collection.
7.1 Uncollected Orders
Customers should collect products within 14 days of being notified that their order is ready for collection.
If products remain uncollected after 30 days and no alternative arrangement has been agreed in writing, Concrete Sealing Supplies reserves the right to:
- Charge reasonable storage fees;
- Cancel the order;
- Return products to stock where possible; and
- Retain reasonable costs incurred in procuring or storing the products.
Nothing in this clause affects any rights available under Australian Consumer Law.
Where products have been specially procured, custom manufactured or custom tinted for a customer, Concrete Sealing Supplies may retain any deposit or payment to recover reasonable costs incurred.
8. Delivery
Concrete Sealing Supplies operates primarily as a collection-based business.
Delivery may be available by prior arrangement only and may incur additional charges.
Delivery fees must be agreed and paid before delivery is scheduled.
Delivery charges are non-refundable once delivery has been completed.
Delivery dates and times are estimates only and are provided in good faith. Concrete Sealing Supplies shall not be liable for delays caused by traffic conditions, weather events, supplier delays, freight delays or circumstances beyond our reasonable control.
Customers requiring delivery should contact us before placing an order or prior to collection to discuss availability and obtain a delivery quote.
Concrete Sealing Supplies reserves the right to accept or decline delivery requests at its discretion.
Risk and responsibility for products pass to the customer upon delivery.
Delivery charges quoted by Concrete Sealing Supplies are based on information provided by the customer. Additional charges may apply where delivery conditions differ from those originally disclosed.
8.1 Delivery Access
Where delivery has been arranged, customers must ensure safe and reasonable access for unloading.
If delivery cannot be completed due to access restrictions, unsafe conditions, incorrect delivery details or the absence of a person authorised to receive the goods, additional delivery charges may apply.
8.2 Delivery Providers
Concrete Sealing Supplies may use third-party carriers, couriers or contractors to fulfil deliveries.
The use of third-party delivery providers does not affect any rights available to consumers under Australian Consumer Law.
9. Product Availability
Product availability is subject to supplier stock levels and demand.
If a product becomes unavailable after an order is placed, we may:
- Offer an alternative product;
- Provide revised lead times; or
- Issue a refund where appropriate.
9.1 Product Substitution and Variations
Where a product becomes unavailable, Concrete Sealing Supplies may offer a suitable alternative product.
No substitute product will be supplied without customer approval.
Product packaging, labelling, branding, batch numbers and manufacturer presentation may change from time to time without notice provided the product remains substantially the same.
10. Product Suitability
Customers are responsible for ensuring products are suitable for their intended application.
Any advice, recommendations, coverage estimates, application guidance or technical information provided by Concrete Sealing Supplies is general in nature and provided in good faith based on information available at the time.
Customers remain responsible for conducting their own assessment and determining product suitability for their specific project.
Customers should review all Technical Data Sheets (TDS), Safety Data Sheets (SDS), product labels and manufacturer instructions before use.
If you require a product for a specific purpose, it is your responsibility to ensure the product is suitable for that purpose before purchase.
11. Product Information and Safety
Customers acknowledge that certain products supplied by Concrete Sealing Supplies may contain chemicals, solvents or hazardous substances.
Customers are responsible for ensuring products are handled, stored, transported, applied and disposed of in accordance with:
- Manufacturer instructions;
- Technical Data Sheets (TDS);
- Safety Data Sheets (SDS);
- Applicable workplace health and safety requirements; and
- Any applicable laws or regulations.
Concrete Sealing Supplies accepts no responsibility for injury, loss, damage or product failure resulting from improper handling, storage, transportation or use of products after collection or delivery.
12. Website Content Disclaimer
Product descriptions, technical information, coverage rates, colour charts, application guides, photographs and other website content are provided for general information purposes only.
While Concrete Sealing Supplies takes reasonable steps to ensure information is accurate, we do not warrant that website content is free from errors, omissions or inaccuracies.
Customers should refer to the manufacturer's current Technical Data Sheets (TDS), Safety Data Sheets (SDS) and application instructions before use.
Website images are indicative only and actual products may vary.
Coverage rates, drying times, curing times and product performance information are estimates only and may vary depending on substrate conditions, weather conditions, application methods and other factors beyond our control.
13. Product Application and Performance
Product performance depends on numerous factors including:
- Surface preparation;
- Moisture content;
- Weather conditions;
- Application techniques;
- Substrate condition; and
- Ongoing maintenance.
Concrete Sealing Supplies accepts no responsibility for product failure resulting from:
- Incorrect preparation;
- Incorrect application;
- Failure to follow manufacturer instructions;
- Unsuitable substrates;
- Weather conditions; or
- Factors beyond our reasonable control.
Concrete Sealing Supplies accepts no responsibility for product deterioration, contamination, reduced shelf life or reduced performance resulting from improper storage, handling or transportation after collection or delivery.
13.1 Colour and Finish Variations
Product colour, gloss level, appearance, texture and final finish may vary depending on:
- Surface preparation;
- Substrate condition;
- Application methods;
- Coverage rates;
- Weather conditions;
- Drying conditions;
- Existing surface colour and texture; and
- Product batch variations.
Product images, colour charts, samples and website photography are intended as guides only and may not represent the final appearance of the applied product.
Products manufactured in different batches may exhibit minor variations in colour, gloss, texture or appearance.
Customers should purchase sufficient quantities to complete a project where consistency of finish is important.
Concrete Sealing Supplies does not guarantee an exact colour, gloss level, finish, appearance or performance outcome.
14. Claims and Product Inspection
Customers should inspect products immediately upon collection or delivery.
Any claim relating to:
- Incorrect supply;
- Shortages;
- Obvious defects; or
- Visible damage,
should be reported to us as soon as reasonably practicable and preferably within 24 hours of collection or delivery.
Claims should include:
- Proof of purchase;
- Order details; and
- Supporting photographs where applicable.
Nothing in this clause limits any rights available under Australian Consumer Law.
15. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Customers should review our Return & Refund Policy before placing an order.
16. Limitation of Liability
To the maximum extent permitted by law, Concrete Sealing Supplies shall not be liable for any indirect, incidental, consequential, special or economic loss arising from the supply or use of products.
Where liability cannot be excluded by law, our liability is limited to:
- Replacing the product;
- Repairing the product;
- Refunding the purchase price; or
- Paying the cost of replacement,
as determined by us and subject to Australian Consumer Law.
16.1 Ownership of Goods
Title to and ownership of products supplied by Concrete Sealing Supplies remains with Concrete Sealing Supplies until payment has been received in full.
Risk and responsibility for products pass to the customer upon collection or delivery.
17. Force Majeure
Concrete Sealing Supplies shall not be liable for delays or failure to perform due to events beyond our reasonable control, including:
- Supplier shortages;
- Supplier delays;
- Manufacturing delays;
- Freight delays;
- Natural disasters;
- Industrial action;
- Power outages;
- Severe weather events;
- Government restrictions;
- Vehicle breakdowns; or
- Other unforeseen circumstances.
Where delays occur, we will make reasonable efforts to keep customers informed.
18. Intellectual Property
All website content, product descriptions, logos, images, documents, graphics and branding remain the property of Concrete Sealing Supplies or their respective owners.
No material may be copied, reproduced, distributed, modified or used without prior written permission.
19. Privacy
Personal information is handled in accordance with our Privacy Policy and applicable Australian privacy laws.
19.1 Website Availability
While we endeavour to keep our website available and functioning correctly, we do not guarantee uninterrupted access to the website.
Concrete Sealing Supplies shall not be liable for temporary website outages, technical errors, maintenance interruptions or circumstances beyond our control.
20. Severability
If any provision of these Terms & Conditions is determined to be unlawful, invalid or unenforceable, that provision shall be severed to the extent necessary and the remaining provisions shall continue in full force and effect.
21. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Return & Refund Policy and Collection & Delivery Policy, constitute the entire agreement between the customer and Concrete Sealing Supplies relating to the supply of products.
Any prior representations, discussions or agreements are superseded by these Terms except where expressly agreed in writing.
21.1 Electronic Communications
Customers agree that notices, invoices, quotations, order confirmations and other communications may be provided electronically by email or through our website.
Electronic communications are deemed received when transmitted unless proven otherwise.
21.2 Online Orders
By placing an order through our website, customers acknowledge that they have had the opportunity to review these Terms & Conditions, our Return & Refund Policy, Collection & Delivery Policy and Privacy Policy.
Placing an order constitutes acceptance of those policies.
21.3 Variation of Terms
Concrete Sealing Supplies may amend these Terms & Conditions from time to time.
Any updated Terms & Conditions will apply to orders placed after the updated version is published on our website.
The Terms & Conditions applicable to an order will be those in effect at the time the order was placed.
22. Termination
Concrete Sealing Supplies may cancel, suspend or refuse to fulfil any order where:
- Payment has not been received when due;
- The customer breaches these Terms & Conditions;
- Fraud or unlawful activity is suspected;
- Product availability changes and fulfilment becomes impractical; or
- Circumstances arise beyond our reasonable control that prevent fulfilment.
Termination does not affect any rights or obligations that accrued prior to termination.
23. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia.
The parties submit to the non-exclusive jurisdiction of the courts of Victoria in relation to any dispute arising from these Terms.
Contact Us
Concrete Sealing Supplies
ABN 84 660 683 134
10 Alfa Court
Pakenham VIC 3810
📧 sales@concretesealingsupplies.com.au
📞 0434 732 537
🌐 www.concretesealingsupplies.com.au