Return & Refund Policy – Concrete Sealing Supplies
Effective Date: 12 June 2026
ABN: 84 660 683 134
Concrete Sealing Supplies
10 Alfa Court
Pakenham VIC 3810
📧 sales@concretesealingsupplies.com.au
📞 0434 732 537
🌐 www.concretesealingsupplies.com.au
1. Purpose and Scope
This Return & Refund Policy applies to all goods sold by Concrete Sealing Supplies ("we", "us", or "our") within Australia. This policy operates in conjunction with our Terms & Conditions and complies with the Australian Consumer Law (ACL) contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
2. Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts or modifies any rights or remedies available to consumers under Australian Consumer Law.
3. Local Pickup Orders
Concrete Sealing Supplies operates primarily as a local pickup business from our warehouse located at 10 Alfa Court, Pakenham VIC 3810.
Customers are encouraged to inspect products at the time of collection and ensure that the products supplied match their order before leaving the premises.
Ownership and responsibility for products pass to the customer upon collection.
4. Change of Mind Purchases
Concrete Sealing Supplies does not offer refunds, exchanges, store credits or order cancellations for:
- Change of mind purchases.
- Incorrect product selection.
- Surplus or unused materials.
- Products no longer required by the customer.
- Products purchased in excess of project requirements.
- Products ordered specifically for a customer.
Customers are responsible for ensuring products are suitable for their intended application before purchase. We encourage customers to seek technical advice prior to purchase if they are unsure which product is suitable for their project.
Nothing in this section affects any rights or remedies available under the Australian Consumer Law.
5. Website Orders and Special Procurement
Many products sold by Concrete Sealing Supplies are ordered specifically to fulfil customer orders and may not be held in stock at our premises.
Once an order has been placed and payment has been received, the order is considered final and cannot be cancelled, amended, exchanged or refunded due to:
- Change of mind.
- Incorrect product selection.
- Surplus materials.
- The customer no longer requiring the product.
- The customer purchasing excess quantities.
By placing an order, the customer acknowledges that products may be specially procured on their behalf and that the order becomes binding once submitted and accepted by Concrete Sealing Supplies.
Nothing in this section excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
6. Faulty, Defective or Incorrectly Supplied Products
If you believe a product is faulty, defective, damaged at the time of collection, or incorrectly supplied, you should notify Concrete Sealing Supplies within 24 hours of collection where reasonably possible.
Notification should be made by email to sales@concretesealingsupplies.com.au and include:
- Proof of purchase.
- A description of the issue.
- Clear photographs of the product and any alleged defect or damage.
Upon receiving your claim, we may inspect, assess or test the product before determining an appropriate remedy.
Where required under the Australian Consumer Law, remedies may include:
- Repair.
- Replacement.
- Refund.
No refund, replacement or repair will be provided where the issue arises from:
- Incorrect application.
- Failure to follow product instructions.
- Improper preparation of the substrate.
- Misuse or abuse of the product.
- Improper storage after collection.
- Normal wear and tear.
- Use of the product for purposes outside its intended application.
7. Return Authorisation
All returns require prior authorisation from Concrete Sealing Supplies.
To request a return, please contact:
📧 sales@concretesealingsupplies.com.au
📞 0434 732 537
Products returned without prior approval may be refused.
Any approved returns must be accompanied by proof of purchase.
8. Non-Returnable Products
The following products are not eligible for return unless required by Australian Consumer Law:
- Opened products.
- Used or partially used products.
- Mixed, activated or diluted products.
- Custom-tinted products.
- Special-order products.
- Clearance or sale items.
- Products damaged due to incorrect application, misuse or improper storage.
9. Refund Processing
Where a refund is approved under the Australian Consumer Law, the refund will be processed to the original payment method used for the purchase.
Refunds are generally processed within 10 business days of approval.
10. Governing Law
This policy is governed by the laws of Victoria, Australia.
Any dispute arising from or relating to this policy shall be subject to the jurisdiction of the courts of Victoria.
Contact Us
Concrete Sealing Supplies
ABN 84 660 683 134
10 Alfa Court
Pakenham VIC 3810
📧 sales@concretesealingsupplies.com.au
📞 0434 732 537
🌐 www.concretesealingsupplies.com.au