Privacy Policy – Concrete Sealing Supplies

Effective Date: 12 June 2026

ABN: 84 660 683 134

Concrete Sealing Supplies
10 Alfa Court
Pakenham VIC 3810

📧 sales@concretesealingsupplies.com.au
📞 0434 732 537
🌐 www.concretesealingsupplies.com.au

1. Introduction

Concrete Sealing Supplies ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us or otherwise interact with our business.

By using our website or purchasing products from us, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect personal information including:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Delivery address (where applicable)
  • Order and transaction information
  • Payment information
  • Communications with us
  • Website usage information
  • IP address and browser information

We only collect information that is reasonably necessary to provide our products and services.

3. How We Collect Information

We may collect information:

  • When you place an order
  • When you contact us by phone, email or website enquiry forms
  • When you subscribe to marketing communications
  • When you request a quote
  • When arranging collection or delivery
  • Through cookies and website analytics tools
  • Through Shopify and payment processing providers

4. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders
  • Arrange collection or delivery
  • Provide customer support
  • Respond to enquiries
  • Process payments
  • Verify transactions
  • Provide order updates
  • Improve our website and services
  • Prevent fraud and unauthorised activity
  • Comply with legal obligations
  • Send marketing communications where permitted by law

5. Payment Information

Payments made through our website are processed using secure third-party payment providers.

Concrete Sealing Supplies does not store complete credit card details on its systems.

Payment information is handled in accordance with the privacy and security practices of the relevant payment provider.

6. Shopify Platform

Our website is hosted by Shopify.

When you visit or make a purchase through our website, Shopify may collect and process personal information necessary to provide website functionality, payment processing and related services.

For further information, please refer to Shopify's Privacy Policy.

7. Cookies and Analytics

Our website may use:

  • Cookies
  • Google Analytics
  • Shopify Analytics
  • Similar technologies

These tools help us understand how visitors use our website and allow us to improve website performance and customer experience.

You can adjust your browser settings to refuse cookies; however, some website features may not function correctly.

8. Marketing Communications

Where permitted by law, we may send promotional emails, special offers, product updates and other marketing communications.

You may unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in marketing emails; or
  • Contacting us directly.

We will continue to send essential communications relating to your orders and customer account where necessary.

9. Disclosure of Personal Information

We may disclose personal information to:

  • Shopify
  • Payment processing providers
  • Delivery providers and couriers
  • IT and website service providers
  • Professional advisers
  • Government authorities where required by law

We do not sell personal information to third parties.

10. Security of Information

We take reasonable steps to protect personal information from:

  • Unauthorised access
  • Misuse
  • Loss
  • Disclosure
  • Alteration

However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

11. Access and Correction

You may request access to personal information we hold about you.

If any information is inaccurate, incomplete or outdated, you may request that it be corrected.

Requests should be made using the contact details provided below.

12. Retention of Information

We retain personal information only for as long as reasonably necessary to:

  • Provide our products and services
  • Maintain business records
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of third-party websites.

Users should review the privacy policies of any third-party websites they visit.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and take effect immediately upon publication unless otherwise stated.

15. Contact Us

If you have questions about this Privacy Policy or wish to request access to your personal information, please contact:

Concrete Sealing Supplies
ABN 84 660 683 134

10 Alfa Court
Pakenham VIC 3810

📧 sales@concretesealingsupplies.com.au
📞 0434 732 537